Home Joy: The rep tried every twister logic to deny my cl...
A Home Joy customer review by GetHuman user ~jewel from November 24th, 2017
Background on ~jewel's case
GetHuman: ~jewel - can you tell our other Home Joy customers when your case took place?
~jewel: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Home Joy, and if so, how?
GetHuman: And which of these common Home Joy customer issues best describes the reason you wanted to talk to them?
(Shows ~jewel a list of common Home Joy problems)
~jewel: "None of those really matches why I wanted to call Home Joy that day." was why I was trying to call.
~jewel's review of Home Joy customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Joy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jewel: The rep tried every twister logic to deny my claim that they had arbitrarily raised the fee for service. In the end, after my threats to put the experience all over the internet, she relented and allowed the service to proceed at the previously agreed upon price.
GetHuman: Let's quantify your experience contacting Home Joy. On a scale of 1 to 5, how easy is it go get help on a Home Joy problem?
~jewel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jewel: I'd give them a five out of five on communication.
GetHuman: And what about Home Joy's ability to quickly and effectively address your problem?
~jewel: For that I would say five out of five.
GetHuman: And finally- any advice for other Home Joy customers?
~jewel: Call them early in the day or late. Don't forget any personal or account information you might need for Home Joy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jewel taken from his Home Joy customer service problem that occurred on November 22nd, 2017.
Home Joy
4.67 of 5 stars | 18 reviews
~jewel's Home Joy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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