Honda: Chris was my rep. He did nothing but placate me...
A Honda customer review by GetHuman user ~un happy with honda from November 20th, 2017
Background on ~un happy with honda's case
GetHuman: ~un happy with honda - can you tell our other Honda customers when your case took place?
~un happy with honda: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Honda, and if so, how?
GetHuman: And which of these common Honda customer issues best describes the reason you wanted to talk to them?
(Shows ~un happy with honda a list of common Honda problems)
~un happy with honda: "Repair" was why I was trying to call.
~un happy with honda's review of Honda customer service
GetHuman: So how would you sum up your experience for GetHuman's Honda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~un happy with honda: Chris was my rep. He did nothing but placate me and put me off. He did nothing to help me rectify my problem and would not take any responsibility for the dealership, said they were not associated. Told him my car was in service and he told me to wait till end of business day tomorrow to hear from case manager. he could not get someone else on the phone to speak to me. Very unhappy! got the number for ceo in japan...i will be calling.
GetHuman: Let's quantify your experience contacting Honda. On a scale of 1 to 5, how easy is it go get help on a Honda problem?
~un happy with honda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~un happy with honda: I'd give them a three out of five on communication.
GetHuman: And what about Honda's ability to quickly and effectively address your problem?
~un happy with honda: For that I would say four out of five.
GetHuman: And finally- any advice for other Honda customers?
~un happy with honda: Call them early in the day or late. Don't forget any personal or account information you might need for Honda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~un happy with honda taken from his Honda customer service problem that occurred on November 14th, 2017.