Fastest, most efficient way to get a hold of Honda
A Honda customer review by GetHuman user GetHuman-caitybr from November 28th, 2017
Background on GetHuman-caitybr's case
GetHuman: GetHuman-caitybr - can you tell our other Honda customers when your case took place?
GetHuman-caitybr: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Honda, and if so, how?
GetHuman: And which of these common Honda customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-caitybr a list of common Honda problems)
GetHuman-caitybr: "Complaint" was why I was trying to call.
GetHuman-caitybr's review of Honda customer service
GetHuman: So how would you sum up your experience for GetHuman's Honda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-caitybr: Fastest, most efficient way to get a hold of Honda
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-caitybr: The best way for me to get in contact with Honda was through their Twitter. They respond very quickly during standard business hours, kind of like a live chat. They also have case managers that can call you that are solely for social media. They really don't like to be slammed on the internet, so they handle it quickly. Plus, who has time to call in anymore. It's nice that they come to you.
GetHuman: Let's quantify your experience contacting Honda. On a scale of 1 to 5, how easy is it go get help on a Honda problem?
GetHuman-caitybr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-caitybr: I'd give them a two out of five on communication.
GetHuman: And what about Honda's ability to quickly and effectively address your problem?
GetHuman-caitybr: For that I would say five out of five.
GetHuman: And finally- any advice for other Honda customers?
GetHuman-caitybr: Call them early in the day or late. Don't forget any personal or account information you might need for Honda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-caitybr taken from his Honda customer service problem that occurred on November 24th, 2017.