Honda: The rep wasn't able to help me without the VIN...
A Honda customer review by GetHuman user ~anonymous from November 19th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Honda customers when your case took place?
~anonymous: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Honda, and if so, how?
GetHuman: And which of these common Honda customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Honda problems)
~anonymous: "Repair" was why I was trying to call.
~anonymous's review of Honda customer service
GetHuman: So how would you sum up your experience for GetHuman's Honda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: The rep wasn't able to help me without the VIN. I'm at work so I couldn't get it but hope to have better luck next time.
GetHuman: Let's quantify your experience contacting Honda. On a scale of 1 to 5, how easy is it go get help on a Honda problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Honda's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Honda customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Honda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Honda customer service problem that occurred on November 10th, 2017.