Horchow.com: Quick service. Will know how satisfactorily*the...
A Horchow.com customer review by GetHuman user ~Lilliana from November 27th, 2017
Background on ~Lilliana's case
GetHuman: ~Lilliana - can you tell our other Horchow.com customers when your case took place?
~Lilliana: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Horchow.com, and if so, how?
GetHuman: And which of these common Horchow.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Lilliana a list of common Horchow.com problems)
~Lilliana: "Complaint" was why I was trying to call.
~Lilliana's review of Horchow.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Horchow.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lilliana: Quick service. Will know how satisfactorily*the call went when we receive the replacement part for the part that arrived broken. Love the Chandelier!!
GetHuman: Let's quantify your experience contacting Horchow.com. On a scale of 1 to 5, how easy is it go get help on a Horchow.com problem?
~Lilliana: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lilliana: I'd give them a four out of five on communication.
GetHuman: And what about Horchow.com's ability to quickly and effectively address your problem?
~Lilliana: For that I would say three out of five.
GetHuman: And finally- any advice for other Horchow.com customers?
~Lilliana: Call them early in the day or late. Don't forget any personal or account information you might need for Horchow.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lilliana taken from his Horchow.com customer service problem that occurred on November 17th, 2017.
Horchow.com
5.00 of 5 stars | 13 reviews
~Lilliana's Horchow.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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