Hotmail: I was told it maybe my antivirus software or a...
A Hotmail customer review by GetHuman user ~wanderingme from November 25th, 2017
Background on ~wanderingme's case
GetHuman: ~wanderingme - can you tell our other Hotmail customers when your case took place?
~wanderingme: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~wanderingme a list of common Hotmail problems)
~wanderingme: "Reset Password" was why I was trying to contact.
~wanderingme's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wanderingme: I was told it maybe my antivirus software or a server problem with Microsoft.In * to * hours it might be fixed by Microsoft. The person on the phone was not with Microsoft.I told him I had access to my other email services and other sites on the internet. I have not a blockage by my antivirus software in the past.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~wanderingme: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wanderingme: I'd give them a three out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~wanderingme: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~wanderingme: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wanderingme taken from his Hotmail customer service problem that occurred on November 21st, 2017.