Hotmail: No phone support. Told to go online. Still blo...
A Hotmail customer review by GetHuman user ~switching to MAC from November 24th, 2017
Background on ~switching to MAC's case
GetHuman: ~switching to MAC - can you tell our other Hotmail customers when your case took place?
~switching to MAC: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~switching to MAC a list of common Hotmail problems)
~switching to MAC: "Account Access" was why I was trying to contact.
~switching to MAC's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~switching to MAC: No phone support. Told to go online. Still blocked from my account. Online does not help. I've had it with Microsoft. Im switching to MAC
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~switching to MAC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~switching to MAC: I'd give them a one out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~switching to MAC: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~switching to MAC: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~switching to MAC taken from his Hotmail customer service problem that occurred on November 21st, 2017.