Hotmail: i never got to talk to a person about my email...
A Hotmail customer review by GetHuman user ~Beverly OConnell from November 21st, 2017
Background on ~Beverly OConnell's case
GetHuman: ~Beverly OConnell - can you tell our other Hotmail customers when your case took place?
~Beverly OConnell: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~Beverly OConnell a list of common Hotmail problems)
~Beverly OConnell: "Account Access" was why I was trying to contact.
~Beverly OConnell's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beverly OConnell: i never got to talk to a person about my email account which I'm having a very frustrating problem with I've been trying to contact someone for at least two hours. I need person to talk to since it's a problem linked with an old First Class work address I haven't had for over * years. HELP
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~Beverly OConnell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beverly OConnell: I'd give them a four out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~Beverly OConnell: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~Beverly OConnell: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beverly OConnell taken from his Hotmail customer service problem that occurred on November 19th, 2017.