Hotwire: I booked a hotel in Philadelphia during the Oct...
A Hotwire customer review by GetHuman user ~eddiestinson from November 7th, 2017
Background on ~eddiestinson's case
GetHuman: ~eddiestinson - can you tell our other Hotwire customers when your case took place?
~eddiestinson: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~eddiestinson a list of common Hotwire problems)
~eddiestinson: "Cancel a Booking" was why I was trying to call.
~eddiestinson's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eddiestinson: I booked a hotel in Philadelphia during the Oct. **** storm and couldn't get there. I called the hotel and they said they wouldn't issue me a credit as I had booked through Hotwire. I called Hotwire who called the Hotel and they said they couldn't help them or us. Hotwire said they were sorry and issued a complete refund to us regardless.*I've been in business many years and Hotwire's help and consideration was exemplary and has earned all of my future business.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~eddiestinson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eddiestinson: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~eddiestinson: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~eddiestinson: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eddiestinson taken from his Hotwire customer service problem that occurred on October 31st, 2017.