Hotwire: All agents are in the Phillipines. Bad connect...
A Hotwire customer review by GetHuman user ~anonymous from November 28th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Hotwire customers when your case took place?
~anonymous: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Hotwire problems)
~anonymous: "Cancel a Booking" was why I was trying to call.
~anonymous's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: All agents are in the Phillipines. Bad connection and they don't abide by the US rules.*They give you the best deal on hotels that are under construction and have no pool and they don't disclose that. But when you want to cancel, they refuse even though it's their responsibility as a so called "TRAVEL AGENCY" to provide with the best service. Don't deal with them. You cannot contact their customer service at all. Deal with a company that it is US based always.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Hotwire customer service problem that occurred on November 22nd, 2017.