Bait and switch. Hotwire listed a hotel as * st...
A Hotwire customer review by GetHuman user ~Private Detox from November 16th, 2017
Background on ~Private Detox's case
GetHuman: ~Private Detox - can you tell our other Hotwire customers when your case took place?
~Private Detox: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~Private Detox a list of common Hotwire problems)
~Private Detox: "Refund a Charge" was why I was trying to call.
~Private Detox's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Private Detox: Bait and switch. Hotwire listed a hotel as * stars. The Hotel offered a *'x*' room w* a twin bed or a "shared bathroom". * stars??? Hotwire enabled this property to boost it's nightly fee. I think it was a scam and fraudulent.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~Private Detox: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Private Detox: I'd give them a two out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~Private Detox: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~Private Detox: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Private Detox taken from his Hotwire customer service problem that occurred on November 6th, 2017.