Hotwire: Booked Hotrate hotel online. Supposed to be...
A Hotwire customer review by GetHuman user ~fayerss from November 12th, 2017
Background on ~fayerss's case
GetHuman: ~fayerss - can you tell our other Hotwire customers when your case took place?
~fayerss: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~fayerss a list of common Hotwire problems)
~fayerss: "Change Booking" was why I was trying to call.
~fayerss's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fayerss: Booked Hotrate hotel online. Supposed to be *.* star quality hotels like Holiday Inn, Sheraton, Crowne Plaza. Got no star basic motel which I could have booked cheaper direct. Raised this with them and got stock email back about the way they work out their ratings. Half hearted telephone call at lunchtime as I said I wanted to complain. They now ignore me. Will never use again. They misrepresent their service and take no responsibility for it.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~fayerss: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fayerss: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~fayerss: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~fayerss: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fayerss taken from his Hotwire customer service problem that occurred on November 11th, 2017.