Hotwire: Booked at their "* ***" star hotel, definitely...
A Hotwire customer review by GetHuman user ~unappytowirecustomer from November 6th, 2017
Background on ~unappytowirecustomer's case
GetHuman: ~unappytowirecustomer - can you tell our other Hotwire customers when your case took place?
~unappytowirecustomer: Yeah. It was morning, on October 30th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~unappytowirecustomer a list of common Hotwire problems)
~unappytowirecustomer: "Change Booking" was why I was trying to call.
~unappytowirecustomer's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unappytowirecustomer: Booked at their "* ***" star hotel, definitely not. Waited ** minutes to talk to agent, was then put on hold for * minutes and line disconnected. Called again, waited ** minutes, and agent said absolutely nothing could be done. We offerred to move to another hotel, even to another hotel in the general area, not necessarily the same town. Terrible, terrible, terrible service reps and company.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~unappytowirecustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unappytowirecustomer: I'd give them a four out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~unappytowirecustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~unappytowirecustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unappytowirecustomer taken from his Hotwire customer service problem that occurred on October 30th, 2017.