I booked airline tickets through Hotwire in Mar...
A Hotwire customer review by GetHuman user ~Traveler from November 8th, 2017
Background on ~Traveler's case
GetHuman: ~Traveler - can you tell our other Hotwire customers when your case took place?
~Traveler: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~Traveler a list of common Hotwire problems)
~Traveler: "Cancel a Booking" was why I was trying to call.
~Traveler's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Traveler: I booked airline tickets through Hotwire in March, **** for flights in November, ****. When all six flight numbers and*or departure times to-and-from my destination changed, Hotwire failed to notify me of any of the changes. My wife and I felt abandoned at the airports we made connections at.**When I notified Hotwire regarding this situation I received an e-mail from them to the effect that airlines do make changes to flight schedules. I know that! What Hotwire failed to do was notify me of these changes. After all, I booked through Hotwire.**I will no longer be using Hotwire for my travel plans.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~Traveler: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Traveler: I'd give them a three out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~Traveler: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Traveler taken from his Hotwire customer service problem that occurred on October 29th, 2017.