Hotwire: I talked with two different people in some othe...

A Hotwire customer review by GetHuman user ~shining star from November 25th, 2017

Background on ~shining star's case

GetHuman: ~shining star - can you tell our other Hotwire customers when your case took place?
~shining star: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Hotwire, and if so, how?
~shining star: I used the 866-381-3981 number I found for on the GetHuman Hotwire customer phone number page I was on: Hotwire Customer Service Phone Number
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~shining star a list of common Hotwire problems)
~shining star: "Account Access" was why I was trying to call.

~shining star's review of Hotwire customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shining star: I talked with two different people in some other country and they could not understand my problem. They could talk English but had no understanding. Was put on hold twice...waiting at least ** min. total. It was late at night.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~shining star: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shining star: I'd give them a two out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~shining star: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~shining star: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shining star taken from his Hotwire customer service problem that occurred on November 21st, 2017.

Hotwire

1.24 of 5 stars | 109 reviews

~shining star's Hotwire Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hotwire, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hotwire in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!