My experience was bad with Hotwire, I had relie...
A Hotwire customer review by GetHuman user ~John from November 20th, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other Hotwire customers when your case took place?
~John: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common Hotwire problems)
~John: "Cancel a Booking" was why I was trying to call.
~John's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: My experience was bad with Hotwire, I had relied on them in the Past, they used to do a good job, at least that's what I thought.*recently in one of my trips they had booked a hotel with the wrong number of beds.*I called so many times with the hope they would correct it, it was one bed instead of * beds as I had * children with me & my wife.*The reservation was at a hotel in NYC. the rating was supposed to be * stars or at least * *** . The lady at the counter laughed when I asked her about the rating.*She replied we are no star hotel, you were booked the cheapest & smallest room by hotwire. I was shocked actually by her comment.*Another hotel I asked if it had a pool, the customer rep at hotwire, said the hotel has one, I meant an indoor hotel ,It is winter why would I even ask about an outdoor pool.*I meant an indoor pool. I booked * days in that hotel thinking it had an indoor pool, Boy was I wrong.*When I called them about the mistake they made in the booking, they had to take * w
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~John: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~John: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his Hotwire customer service problem that occurred on November 15th, 2017.