Hotwire: Waited for over ** minutes to speak to someone...
A Hotwire customer review by GetHuman user ~Lisa from November 21st, 2017
Background on ~Lisa's case
GetHuman: ~Lisa - can you tell our other Hotwire customers when your case took place?
~Lisa: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa a list of common Hotwire problems)
~Lisa: "Change Booking" was why I was trying to call.
~Lisa's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa: Waited for over ** minutes to speak to someone about the hotel that was picked for us which is disgusting & going to ruin our trip because I'm here for a conference, extended my stay to bring my kids but there are * days they have to be on their own. Was under the impression there was a pool, gym & rooftop bar. Everything is under construction so none of it is available. The room smells, there's water damage on the ceiling which is peeling & stains all over the rug. My kids are not going to want to hang out here while I have to go to my conference & I don't blame them. Back to the call, waited over ** min & finally hung up after no one answered. Will NEVER use hotwire again & will be sure to tell everyone I know not to either
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~Lisa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa: I'd give them a three out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~Lisa: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~Lisa: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa taken from his Hotwire customer service problem that occurred on November 17th, 2017.