Hotwire: son una empresa con muy poco profesionalismo y...
A Hotwire customer review by GetHuman user ~rosa pagovich from November 23rd, 2017
Background on ~rosa pagovich's case
GetHuman: ~rosa pagovich - can you tell our other Hotwire customers when your case took place?
~rosa pagovich: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~rosa pagovich a list of common Hotwire problems)
~rosa pagovich: "Change Booking" was why I was trying to call.
~rosa pagovich's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosa pagovich: son una empresa con muy poco profesionalismo y sin sentido humano hicimos una reservacion para la ae****ora Rosa pagovich levinsky para viajar el dia de hoy estaba confirmada por correo viajo a nueva york sola tiene ** a****os llego al hotel de noche y le dijeron que su reservacion esta cancelada y de parte de su compa****ia ni un aviso ni nada son una pesima empresa
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~rosa pagovich: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosa pagovich: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~rosa pagovich: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~rosa pagovich: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosa pagovich taken from his Hotwire customer service problem that occurred on November 16th, 2017.