Houston Chronicle: We did not receive our Sunday paper and called...
A Houston Chronicle customer review by GetHuman user GetHuman-168984 from November 12th, 2017
Background on GetHuman-168984's case
GetHuman: GetHuman-168984 - can you tell our other Houston Chronicle customers when your case took place?
GetHuman-168984: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168984 a list of common Houston Chronicle problems)
GetHuman-168984: "Delivery problem" was why I was trying to call.
GetHuman-168984's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168984: We did not receive our Sunday paper and called. We were told, by a recording, that We would receive our paper tomorrow. We want our Sunday paper on Sunday, not Monday. The coupons we need will be needed today. The Columbus Day sales are underway.**This is exactly why we cancelled our past subscriptions. Yes, plural. Each time, we were assured that things would be different. Here we are with no paper again. There wasn't even an option to talk to someone. In a time when people are able to access news and coupons on line, why should we, once again, endure this frustration? If the paper isn't delivered today, we will be cancelling our * year subscription.**Kevin and Kathie Sahlin
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
GetHuman-168984: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168984: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
GetHuman-168984: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
GetHuman-168984: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168984 taken from his Houston Chronicle customer service problem that occurred on November 6th, 2017.