Houston Chronicle: I subscribed to the Sunday only paper. Sunday c...
A Houston Chronicle customer review by GetHuman user ~THD from November 7th, 2017
Background on ~THD's case
GetHuman: ~THD - can you tell our other Houston Chronicle customers when your case took place?
~THD: Yeah. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~THD a list of common Houston Chronicle problems)
~THD: "Lower my bill" was why I was trying to call.
~THD's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~THD: I subscribed to the Sunday only paper. Sunday came no paper. Called on Monday and was told I would receive it by *am Tues. Tues... no paper. Called again and spoke wth Brittney who stated that the paper would be re delivered today. I gave them a rating of average because I'm waiting to see if the paper arrives. If I dont get my paper thumbs down to them and I will cancel today
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~THD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~THD: I'd give them a three out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~THD: For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~THD: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~THD taken from his Houston Chronicle customer service problem that occurred on October 29th, 2017.