HughesNet: Although I had to do * months MAJOR research an...
A HughesNet customer review by GetHuman user ~Finally Resolution from November 22nd, 2017
Background on ~Finally Resolution's case
GetHuman: ~Finally Resolution - can you tell our other HughesNet customers when your case took place?
~Finally Resolution: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Finally Resolution a list of common HughesNet problems)
~Finally Resolution: "Setup service" was why I was trying to call.
~Finally Resolution's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Finally Resolution: Although I had to do * months MAJOR research and tracking down of the right people to resolve my issue, I finally spoke with Gilbert and Roger who were tremendous in closing my case. Also want thank James Clark in receiving for directing me to the right people and also William Smouse for authorizing the refund we were advocating for. I fault the front-line customer care representatives for this difficult process in that they did not give us the full information on how to receive the refund. Glad it's over.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Finally Resolution: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Finally Resolution: I'd give them a one out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Finally Resolution: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Finally Resolution: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Finally Resolution taken from his HughesNet customer service problem that occurred on November 19th, 2017.