HughesNet: From foolish installation team to poor service...

A HughesNet customer review by GetHuman user ~capsbond from November 18th, 2017

Background on ~capsbond's case

GetHuman: ~capsbond - can you tell our other HughesNet customers when your case took place?
~capsbond: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to HughesNet, and if so, how?
~capsbond: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~capsbond a list of common HughesNet problems)
~capsbond: "Service problem" was why I was trying to call.

~capsbond's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~capsbond: From foolish installation team to poor service to customer rep telling us wrong about returning equipment (his lie cost us another $***), no email for customer service, just a **** operation, could not recommend unless person has NO other option at all.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~capsbond: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~capsbond: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~capsbond: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~capsbond: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~capsbond taken from his HughesNet customer service problem that occurred on November 8th, 2017.

HughesNet

2.56 of 5 stars | 132 reviews

~capsbond's HughesNet Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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