HughesNet: I had to contact Hughes because the installer t...

A HughesNet customer review by GetHuman user ~Jerry Johnson from November 15th, 2017

Background on ~Jerry Johnson's case

GetHuman: ~Jerry Johnson - can you tell our other HughesNet customers when your case took place?
~Jerry Johnson: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to HughesNet, and if so, how?
~Jerry Johnson: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Jerry Johnson a list of common HughesNet problems)
~Jerry Johnson: "Complaint" was why I was trying to call.

~Jerry Johnson's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jerry Johnson: I had to contact Hughes because the installer turned in my "purchase" Gen* upgrade as a LEASE... Ended up costing me an extra $*** to have it switched to "*purchase"*. All because the "installer" LIED to me, face to face... And, the Hughesnet installers are "NOT" Hughes representitives...!!!!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Jerry Johnson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jerry Johnson: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Jerry Johnson: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Jerry Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jerry Johnson taken from his HughesNet customer service problem that occurred on November 9th, 2017.

HughesNet

2.56 of 5 stars | 132 reviews

~Jerry Johnson's HughesNet Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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