HughesNet: I called because internet service is not taxabl...
A HughesNet customer review by GetHuman user ~buggymuffin from November 16th, 2017
Background on ~buggymuffin's case
GetHuman: ~buggymuffin - can you tell our other HughesNet customers when your case took place?
~buggymuffin: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~buggymuffin a list of common HughesNet problems)
~buggymuffin: "Setup Payment Arrangement" was why I was trying to call.
~buggymuffin's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buggymuffin: I called because internet service is not taxable in my state and I was trying to get my bill corrected. The services is also horrible and service goes out everytime it rains, even if it is not heavy rain. I was on hold for over an hour while they figured out what they could do about the taxes. I finally hung up. I called back later and cancelled my service. I will now be reporting them for charging their customers tax on services that are not taxable.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~buggymuffin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buggymuffin: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~buggymuffin: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~buggymuffin: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buggymuffin taken from his HughesNet customer service problem that occurred on November 11th, 2017.