HughesNet: Sales team lied about promotion discounts. Ins...
A HughesNet customer review by GetHuman user ~SalesTeamFail from November 16th, 2017
Background on ~SalesTeamFail's case
GetHuman: ~SalesTeamFail - can you tell our other HughesNet customers when your case took place?
~SalesTeamFail: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~SalesTeamFail a list of common HughesNet problems)
~SalesTeamFail: "Overcharge on Account" was why I was trying to call.
~SalesTeamFail's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SalesTeamFail: Sales team lied about promotion discounts. Installer and Hughes.net support informed be that the real price would be $*** higher just for the installation, plus $*** in additional equipment. Classic bait and switch...
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~SalesTeamFail: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SalesTeamFail: I'd give them a four out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~SalesTeamFail: For that I would say three out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~SalesTeamFail: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SalesTeamFail taken from his HughesNet customer service problem that occurred on November 6th, 2017.