HughesNet: Very poor service, friendly but very, very inef...
A HughesNet customer review by GetHuman user GetHuman-165572 from November 16th, 2017
Background on GetHuman-165572's case
GetHuman: GetHuman-165572 - can you tell our other HughesNet customers when your case took place?
GetHuman-165572: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-165572 a list of common HughesNet problems)
GetHuman-165572: "Device Support" was why I was trying to call.
GetHuman-165572's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-165572: Very poor service, friendly but very, very ineffective. I keep being told my request has been escalated and to please be patient. Would immediatly change providers if I had options
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-165572: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-165572: I'd give them a one out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-165572: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-165572: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-165572 taken from his HughesNet customer service problem that occurred on November 12th, 2017.