HughesNet: received a popup stating payment could not be p...
A HughesNet customer review by GetHuman user ~beverlyjim from November 14th, 2017
Background on ~beverlyjim's case
GetHuman: ~beverlyjim - can you tell our other HughesNet customers when your case took place?
~beverlyjim: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~beverlyjim a list of common HughesNet problems)
~beverlyjim: "Overcharge on Account" was why I was trying to call.
~beverlyjim's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beverlyjim: received a popup stating payment could not be processed.after being transferred * times, this card that was used for the November payment was updated again. I have been a customer for * years and have always paid my bill. If a payment is due on the **, received the notice on the **, paid on the **th why was my service interrupted? it was restored, but I feel it should of never been cut off....an unhappy customer...
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~beverlyjim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beverlyjim: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~beverlyjim: For that I would say one out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~beverlyjim: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beverlyjim taken from his HughesNet customer service problem that occurred on November 5th, 2017.