HughesNet: they charged me $*** for the gen* upgrade even...
A HughesNet customer review by GetHuman user ~staticpowderx from November 13th, 2017
Background on ~staticpowderx's case
GetHuman: ~staticpowderx - can you tell our other HughesNet customers when your case took place?
~staticpowderx: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~staticpowderx a list of common HughesNet problems)
~staticpowderx: "Lower My Bill" was why I was trying to call.
~staticpowderx's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~staticpowderx: they charged me $*** for the gen* upgrade even after the accounts manager said it would be free if i dicide against canceling. the installer said it was a free intall. called to address this and they said "the most we can credit back is $*** and you mail in a ** dollar rebate after two months". its like stealing ** dollars and then saying "sorry for stealing heres ** and you can apply for the other five in in two months."
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~staticpowderx: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~staticpowderx: I'd give them a one out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~staticpowderx: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~staticpowderx: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~staticpowderx taken from his HughesNet customer service problem that occurred on November 10th, 2017.