HughesNet: Pressed * for operator, was transferred to Exec...
A HughesNet customer review by GetHuman user GetHuman-247486 from November 20th, 2017
Background on GetHuman-247486's case
GetHuman: GetHuman-247486 - can you tell our other HughesNet customers when your case took place?
GetHuman-247486: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-247486 a list of common HughesNet problems)
GetHuman-247486: "Update account information" was why I was trying to call.
GetHuman-247486's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-247486: Pressed * for operator, was transferred to Executive Account Customer Service. Compared to the overseas customer service who were rude to me, charged me for several months service that I never received, and accused me of withholding equipment that I had already sent back, using this number was a God send! Thank you a million to whoever shared this number!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-247486: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-247486: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-247486: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-247486: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-247486 taken from his HughesNet customer service problem that occurred on November 17th, 2017.