HughesNet: Start with the first issue ... Takes *-* minute...
A HughesNet customer review by GetHuman user GetHuman-314975 from November 27th, 2017
Background on GetHuman-314975's case
GetHuman: GetHuman-314975 - can you tell our other HughesNet customers when your case took place?
GetHuman-314975: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314975 a list of common HughesNet problems)
GetHuman-314975: "Complaint" was why I was trying to call.
GetHuman-314975's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314975: Start with the first issue ... Takes *-* minutes just to look at craigslist, eBay or even offer up... When I first contacted within the first month of service I asked to be disconnected from contract because the system was so slow... They asked me to wait till the **rd for the next billing cycle and see if it got faster... I did that and still the same... They first said it was due to using my exceeded amount but next day of cycle it was just as slow... Just want out of contract and they want to charge me *** due to having the system longer than a month... Sad thing is they asked me to wait till next billing cycle to see if it got better knowing that I would be locked into the contract...
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-314975: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314975: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-314975: For that I would say three out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-314975: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314975 taken from his HughesNet customer service problem that occurred on November 23rd, 2017.