Hulu Plus: This time was great! I was locked out of my acc...
A Hulu Plus customer review by GetHuman user ~finally over from November 23rd, 2017
Background on ~finally over's case
GetHuman: ~finally over - can you tell our other Hulu Plus customers when your case took place?
~finally over: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Hulu Plus, and if so, how?
GetHuman: And which of these common Hulu Plus customer issues best describes the reason you wanted to talk to them?
(Shows ~finally over a list of common Hulu Plus problems)
~finally over: "Cancel account" was why I was trying to contact.
~finally over's review of Hulu Plus customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu Plus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~finally over: This time was great! I was locked out of my account for over a year and could not cancel because *) I couldn't remember what email address I had used and *) the card I used was replaced with a new one...but charges kept coming....long story short, I finally got the right email address and everything was cancelled for me on the spot.
GetHuman: Let's quantify your experience contacting Hulu Plus. On a scale of 1 to 5, how easy is it go get help on a Hulu Plus problem?
~finally over: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~finally over: I'd give them a three out of five on communication.
GetHuman: And what about Hulu Plus's ability to quickly and effectively address your problem?
~finally over: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu Plus customers?
~finally over: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hulu Plus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~finally over taken from his Hulu Plus customer service problem that occurred on November 16th, 2017.