I-Pass Illinois: This may not be exactly the right place to send...
A I-Pass Illinois customer review by GetHuman user GetHuman-326771 from November 8th, 2017
Background on GetHuman-326771's case
GetHuman: GetHuman-326771 - can you tell our other I-Pass Illinois customers when your case took place?
GetHuman-326771: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to I-Pass Illinois, and if so, how?
GetHuman: And which of these common I-Pass Illinois customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326771 a list of common I-Pass Illinois problems)
GetHuman-326771: "Insurance claim" was why I was trying to call.
GetHuman-326771's review of I-Pass Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's I-Pass Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326771: This may not be exactly the right place to send a compliment. Sorry.*I just bought a transponder for the first time and had a difficult time activating it and setting up an account, so I called the *** number. Someone named Brandy W. helped me and I want to say that she was so helpful and so pleasant! Sometimes, when we make such calls, the person who is supposed to help us is impatient and even rude. But Brandy was fantastic! It seems like a little, but it really makes a difference and it will make me feel good for a long time. Please forward this to the customer service department for me. Thank you. Patti
GetHuman: Let's quantify your experience contacting I-Pass Illinois. On a scale of 1 to 5, how easy is it go get help on a I-Pass Illinois problem?
GetHuman-326771: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326771: I'd give them a three out of five on communication.
GetHuman: And what about I-Pass Illinois's ability to quickly and effectively address your problem?
GetHuman-326771: For that I would say five out of five.
GetHuman: And finally- any advice for other I-Pass Illinois customers?
GetHuman-326771: Call them early in the day or late. Don't forget any personal or account information you might need for I-Pass Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326771 taken from his I-Pass Illinois customer service problem that occurred on November 5th, 2017.