IHOP Restaurants: I tried to do feedback but would not take the s...
A IHOP Restaurants customer review by GetHuman user ~old senior from November 5th, 2017
Background on ~old senior's case
GetHuman: ~old senior - can you tell our other IHOP Restaurants customers when your case took place?
~old senior: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~old senior a list of common IHOP Restaurants problems)
~old senior: "Cancel a reservation" was why I was trying to call.
~old senior's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~old senior: I tried to do feedback but would not take the survey code. This is for IHOP *****, San Marcos, TX. First when you drive in the parking lot is full of potholes, very deep and bad potholes. Second the table had been wiped off but still very wet. I had to ask for it to be dried off. My wife and I ordered coffee. My coffee cup had a coffee ring that had not been washed. We then ordered the senior omelet with pancakes. The omelet was ok however the pancakes were cold, hard and would not melt the frozen butter. Neither of us ate the pancakes. We both have enjoyed eating at Ihop in the past but will NOT go to this store anylonger. Oh yes my wife said the woman's bathroom was nasty. I know we will not hear from you but here is our address: Lee Hutchens, **** Desiree St, Canyon Lake, TX *****
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~old senior: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~old senior: I'd give them a one out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~old senior: For that I would say two out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~old senior: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~old senior taken from his IHOP Restaurants customer service problem that occurred on October 29th, 2017.