IHOP Restaurants: Went to an ihop in Jacksonville city, FL. It wa...
A IHOP Restaurants customer review by GetHuman user ~charlotte from November 20th, 2017
Background on ~charlotte's case
GetHuman: ~charlotte - can you tell our other IHOP Restaurants customers when your case took place?
~charlotte: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~charlotte a list of common IHOP Restaurants problems)
~charlotte: "Overcharge/Strange charge" was why I was trying to call.
~charlotte's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charlotte: Went to an ihop in Jacksonville city, FL. It was a group outing. We got our menus and waited. It took about ** minutes for the waitresses to come back for us to order, and an extra ** for the half cold food to be brought out. One member on the group found something green in his chicken. No idea what it was, but it was very gross. My own hamburger was poorly put together and I had to fix it in order to even pick it up. Later that day I had a horrible stomach ache from the food. Service didn't do much about the chicken, they just took the green piece and left the table.
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~charlotte: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charlotte: I'd give them a one out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~charlotte: For that I would say one out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~charlotte: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charlotte taken from his IHOP Restaurants customer service problem that occurred on November 15th, 2017.