IHOP Restaurants: On *********, I arrived at the IHOP Restaurant...
A IHOP Restaurants customer review by GetHuman user ~SHoward from November 17th, 2017
Background on ~SHoward's case
GetHuman: ~SHoward - can you tell our other IHOP Restaurants customers when your case took place?
~SHoward: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~SHoward a list of common IHOP Restaurants problems)
~SHoward: "Make a reservation" was why I was trying to call.
~SHoward's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHoward: On *********, I arrived at the IHOP Restaurant located at ***** Hwy ** in Boutte,La. I had to wait five minutes before anyone asked about our seating.*We got a waitress named Heidid R.She was not friendly nor did she give us sufficient time to look over the menu.*She left but came back with our drinks with one minute.*She took our order.*About ** minutes later, she came with our order.There was MENTION of any other things we needed.However, I went and obtained water from another waitress. Not ONE time did this server address HOW the foood tasted. I got additional things like napkins by myself plus sugar for my son's coffee.While we ate, the server's friend came with the Chicken Quesilldias but I DIDNT want the dish while I was eating.The dish was returned and the server never asked about the meal.*When we finished eating, I went to the desk for payment.Not only was there no THANK YOU* I immediately talked to the Boss about the poor service.*I had to ask for an APOLOGY but there was no
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~SHoward: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHoward: I'd give them a one out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~SHoward: For that I would say three out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~SHoward: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHoward taken from his IHOP Restaurants customer service problem that occurred on November 13th, 2017.