Ideeli: the link to return an item does not work. You...

A Ideeli customer review by GetHuman user ~Glroai Manns from November 19th, 2017

Background on ~Glroai Manns's case

GetHuman: ~Glroai Manns - can you tell our other Ideeli customers when your case took place?
~Glroai Manns: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to Ideeli, and if so, how?
~Glroai Manns: I used a help page I found on the GetHuman Ideeli customer service contact info page: Contact Ideeli Customer Service
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows ~Glroai Manns a list of common Ideeli problems)
~Glroai Manns: "Make a purchase" was why I was trying to contact.

~Glroai Manns's review of Ideeli customer service

GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glroai Manns: the link to return an item does not work. You are open ** hrs. I call I get the same message as the live chat? I just want to return shoes for a larger size.
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
~Glroai Manns: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glroai Manns: I'd give them a two out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
~Glroai Manns: For that I would say three out of five.
GetHuman: And finally- any advice for other Ideeli customers?
~Glroai Manns: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glroai Manns taken from his Ideeli customer service problem that occurred on November 9th, 2017.

Ideeli

1.00 of 5 stars | 31 reviews

~Glroai Manns's Ideeli Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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