Ikea: By accident I doubled the order. I called few m...
A Ikea customer review by GetHuman user ~fp from November 22nd, 2017
Background on ~fp's case
GetHuman: ~fp - can you tell our other Ikea customers when your case took place?
~fp: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~fp a list of common Ikea problems)
~fp: "Track order" was why I was trying to call.
~fp's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fp: By accident I doubled the order. I called few minutes after I received email. I called to change the order. Waited ** minutes before I spoke to ikea rep. She said call tomorrow. I called next day, ** minutes wait, the answer. Nothing I can do at this time.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~fp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fp: I'd give them a five out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~fp: For that I would say two out of five.
GetHuman: And finally- any advice for other Ikea customers?
~fp: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fp taken from his Ikea customer service problem that occurred on November 17th, 2017.