Ikea: I still haven't been connected. This is my *th...
A Ikea customer review by GetHuman user ~Eric from November 23rd, 2017
Background on ~Eric's case
GetHuman: ~Eric - can you tell our other Ikea customers when your case took place?
~Eric: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric a list of common Ikea problems)
~Eric: "Overcharge/Strange charge" was why I was trying to call.
~Eric's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric: I still haven't been connected. This is my *th attempt in more than *.* hours. I can't believe how terrible this service is!!!**Attempt *) Disconnected after making my selections*Attempt *) I hung up after ** minutes because someone was at my door (should have ignored the door!)*Attempt *) Disconnected after making my selections*Attempt *) Disconnected after waiting ** minutes*Attempt *) Waited ** minutes before the wait music stopped playing. Stayed on for another * minutes.*Attempt *) Still waiting...**This is insane!!!
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Eric: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric: I'd give them a five out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Eric: For that I would say two out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Eric: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric taken from his Ikea customer service problem that occurred on November 16th, 2017.