Ikea: I waited ** minutes to ask a question about a m...
A Ikea customer review by GetHuman user ~Kelly from November 26th, 2017
Background on ~Kelly's case
GetHuman: ~Kelly - can you tell our other Ikea customers when your case took place?
~Kelly: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelly a list of common Ikea problems)
~Kelly: "Warranty claim" was why I was trying to call.
~Kelly's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelly: I waited ** minutes to ask a question about a mis-charge on my receipt and when I asked if there was a way I could contact the store or send in my receipt (because she told me to go to the store to see IF they would do anything for me and it's over an hour away) I was HUNG UP on! I was not even being rude! I asked a legit question! I won't go back!
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Kelly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelly: I'd give them a five out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Kelly: For that I would say four out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Kelly: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelly taken from his Ikea customer service problem that occurred on November 23rd, 2017.