Ikea: Endless hold. No way to select "check the statu...

A Ikea customer review by GetHuman user ~John in Brooklyn from November 15th, 2017

Background on ~John in Brooklyn's case

GetHuman: ~John in Brooklyn - can you tell our other Ikea customers when your case took place?
~John in Brooklyn: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Ikea, and if so, how?
~John in Brooklyn: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~John in Brooklyn a list of common Ikea problems)
~John in Brooklyn: "Cancel order" was why I was trying to call.

~John in Brooklyn's review of Ikea customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John in Brooklyn: Endless hold. No way to select "check the status of an order." Guess I'll hav e to go to the store. Wasgte of time and gas.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~John in Brooklyn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John in Brooklyn: I'd give them a five out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~John in Brooklyn: For that I would say four out of five.
GetHuman: And finally- any advice for other Ikea customers?
~John in Brooklyn: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John in Brooklyn taken from his Ikea customer service problem that occurred on November 13th, 2017.

Ikea

1.86 of 5 stars | 242 reviews

~John in Brooklyn's Ikea Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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