Ikea: No communication, order delivery dates unfulfil...
A Ikea customer review by GetHuman user ~lizzie from November 10th, 2017
Background on ~lizzie's case
GetHuman: ~lizzie - can you tell our other Ikea customers when your case took place?
~lizzie: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~lizzie a list of common Ikea problems)
~lizzie: "Problem With an Order" was why I was trying to call.
~lizzie's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lizzie: No communication, order delivery dates unfulfilled, customer service rep uninterested - and a * week wait for items that are supposedly in stock - they should get their act together. If I tried to reorder the same item it gives an earlier delivery date than the soonest date they can possibly deliver. There website is out of date and does not give true up to date information concerning my order which is "being processed" despite missing the delivery date of yesterday. Overall rubbish service - I should have stuck to ebay where everyone is more keen to keep good customer relations.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~lizzie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lizzie: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~lizzie: For that I would say three out of five.
GetHuman: And finally- any advice for other Ikea customers?
~lizzie: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lizzie taken from his Ikea customer service problem that occurred on November 7th, 2017.