Ikea: Waited on hold for over ** minutes on three sep...
A Ikea customer review by GetHuman user ~irritated with ikea from November 25th, 2017
Background on ~irritated with ikea's case
GetHuman: ~irritated with ikea - can you tell our other Ikea customers when your case took place?
~irritated with ikea: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~irritated with ikea a list of common Ikea problems)
~irritated with ikea: "Warranty claim" was why I was trying to call.
~irritated with ikea's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irritated with ikea: Waited on hold for over ** minutes on three separate occassions just to speak to someone. Hung up frustrated.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~irritated with ikea: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irritated with ikea: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~irritated with ikea: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~irritated with ikea: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irritated with ikea taken from his Ikea customer service problem that occurred on November 19th, 2017.