Ikea: Obviously, I stumbled on this website because I...
A Ikea customer review by GetHuman user ~anon from November 23rd, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Ikea customers when your case took place?
~anon: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Ikea problems)
~anon: "Refunds and returns" was why I was trying to call.
~anon's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Obviously, I stumbled on this website because I'm trying to find a better way to communicate with them. The only way to do it is via phone, which is a PAIN! I had to call the * times, and * of them took ** or more minutes of wait time (the other was at least **). **I called to set up my delivery and get more info. They delivered it at the WRONG time. And now I'm on the phone with them again (or attempting to) to fix this. **I used to love Ikea, but I severely hate this company after this experience.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a two out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Ikea customer service problem that occurred on November 21st, 2017.