Ikea: on phone waiting for someone to answer the othe...
A Ikea customer review by GetHuman user ~Dana from November 23rd, 2017
Background on ~Dana's case
GetHuman: ~Dana - can you tell our other Ikea customers when your case took place?
~Dana: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Dana a list of common Ikea problems)
~Dana: "Cancel Order" was why I was trying to call.
~Dana's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dana: on phone waiting for someone to answer the other end. they don even have a valid number for he new store in Merriam, Ks. both my husband and i are on the phone now waiting....common answer the phone. they need more customer service reps
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Dana: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dana: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Dana: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Dana: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dana taken from his Ikea customer service problem that occurred on November 20th, 2017.