Instagram: I think they should have a scheduled post optio...

A Instagram customer review by GetHuman user GetHuman5671 from December 2nd, 2017

Background on GetHuman5671's case

GetHuman: GetHuman5671 - can you tell our other Instagram customers when your case took place?
GetHuman5671: Yup. It was evening, on November 27th.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman5671: I used the 650-543-4800 number I found for on the GetHuman Instagram customer phone number page I was on: Instagram Customer Service Phone Number
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman5671 a list of common Instagram problems)
GetHuman5671: "Messenger problems" was why I was trying to contact.

GetHuman5671's review of Instagram customer service

GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman5671: I think they should have a scheduled post option for pages like Facebook does
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman5671: Can you guys please get a scheduled post option for pages? I run out of data every month and it would be nice to be able to schedule posts when I'm on wifi. Thanks
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
GetHuman5671: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman5671: I'd give them a one out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
GetHuman5671: For that I would say four out of five.
GetHuman: And finally- any advice for other Instagram customers?
GetHuman5671: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman5671 taken from his Instagram customer service problem that occurred on November 27th, 2017.

Instagram

2.66 of 5 stars | 209 reviews

GetHuman5671's Instagram Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Instagram, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Instagram in any way.

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