JTV.com: Confusion with billing procedures
A JTV.com customer review by GetHuman user GetHuman-tdlightc from December 3rd, 2017
Background on GetHuman-tdlightc's case
GetHuman: GetHuman-tdlightc - can you tell our other JTV.com customers when your case took place?
GetHuman-tdlightc: Sure. It was middle of the night, on November 29th.
GetHuman: Did you reach out to JTV.com, and if so, how?
GetHuman: And which of these common JTV.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tdlightc a list of common JTV.com problems)
GetHuman-tdlightc: "Make a purchase" was why I was trying to call.
GetHuman-tdlightc's review of JTV.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JTV.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tdlightc: Confusion with billing procedures
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-tdlightc: I purchased a bracelet as a Christmas present.I paid statements labelled Jtv preferred accounts.I later recieved a statement from PayPal saying the account was still pending.*Jtv said their system showed a clear. Balance.PayPal insisted the account was delinquent.I was told PayPal funds Jtv .noone should ever be billed from two companies for one item.*I will probably not deal with you guys ever again.I was also told my issue was one they deal with frequently. Shame on you for your policies.
GetHuman: Let's quantify your experience contacting JTV.com. On a scale of 1 to 5, how easy is it go get help on a JTV.com problem?
GetHuman-tdlightc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tdlightc: I'd give them a one out of five on communication.
GetHuman: And what about JTV.com's ability to quickly and effectively address your problem?
GetHuman-tdlightc: For that I would say one out of five.
GetHuman: And finally- any advice for other JTV.com customers?
GetHuman-tdlightc: Call them early in the day or late. Don't forget any personal or account information you might need for JTV.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tdlightc taken from his JTV.com customer service problem that occurred on November 29th, 2017.