Jagex Ltd.: They don't offer support. They don't care abou...
A Jagex Ltd. customer review by GetHuman user ~Peter Ward from November 24th, 2017
Background on ~Peter Ward's case
GetHuman: ~Peter Ward - can you tell our other Jagex Ltd. customers when your case took place?
~Peter Ward: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Jagex Ltd., and if so, how?
GetHuman: And which of these common Jagex Ltd. customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter Ward a list of common Jagex Ltd. problems)
~Peter Ward: "Technical support" was why I was trying to contact.
~Peter Ward's review of Jagex Ltd. customer service
GetHuman: So how would you sum up your experience for GetHuman's Jagex Ltd. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter Ward: They don't offer support. They don't care about you as a customer. They don't want to listen to you. Worst company for customer care... just, ever.
GetHuman: Let's quantify your experience contacting Jagex Ltd.. On a scale of 1 to 5, how easy is it go get help on a Jagex Ltd. problem?
~Peter Ward: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter Ward: I'd give them a one out of five on communication.
GetHuman: And what about Jagex Ltd.'s ability to quickly and effectively address your problem?
~Peter Ward: For that I would say two out of five.
GetHuman: And finally- any advice for other Jagex Ltd. customers?
~Peter Ward: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jagex Ltd. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter Ward taken from his Jagex Ltd. customer service problem that occurred on November 16th, 2017.