Jagex Ltd.: i was just banned, it says i broke a rule for b...
A Jagex Ltd. customer review by GetHuman user ~mr banned from November 27th, 2017
Background on ~mr banned's case
GetHuman: ~mr banned - can you tell our other Jagex Ltd. customers when your case took place?
~mr banned: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Jagex Ltd., and if so, how?
GetHuman: And which of these common Jagex Ltd. customer issues best describes the reason you wanted to talk to them?
(Shows ~mr banned a list of common Jagex Ltd. problems)
~mr banned: "Change order" was why I was trying to contact.
~mr banned's review of Jagex Ltd. customer service
GetHuman: So how would you sum up your experience for GetHuman's Jagex Ltd. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mr banned: i was just banned, it says i broke a rule for botting, I clearly was not botting , i have a job at a shop, and i work ** feet away from my laptop and i train at rock crabs and check on my guy and reset him often, i want to know what the mix up is here? this is rediculous, its like why should i even try to play. why dont yal get the REAL BOTS, i am afk-ing.... If you can allow splashers for * hrs, why cant i afk at rock crabs while im at work and check on my character every ten minutes? My email username is *****@***.com. I NEED ANSWERS THIS IS UNFAIR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!* AND I PAID FOR MEMBERSHIP AND HAVE ** DAYS LEFT!!!!!!!!!!!!*Less than a minute ago*tim belltim bell JAGEX IGNORES EVERYONE AND WILL NOT SUPPORT THE PLAYERS WHO HAVE BEEN TREATED UNFAIRLY!!!! THIS IS WHY I QUIT BEFORE!!!
GetHuman: Let's quantify your experience contacting Jagex Ltd.. On a scale of 1 to 5, how easy is it go get help on a Jagex Ltd. problem?
~mr banned: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mr banned: I'd give them a four out of five on communication.
GetHuman: And what about Jagex Ltd.'s ability to quickly and effectively address your problem?
~mr banned: For that I would say three out of five.
GetHuman: And finally- any advice for other Jagex Ltd. customers?
~mr banned: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jagex Ltd. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mr banned taken from his Jagex Ltd. customer service problem that occurred on November 18th, 2017.