Jawbone: Defective clasp fell off my wrist without my no...
A Jawbone customer review by GetHuman user GetHuman-jacquel29 from December 1st, 2017
Background on GetHuman-jacquel29's case
GetHuman: GetHuman-jacquel29 - can you tell our other Jawbone customers when your case took place?
GetHuman-jacquel29: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Jawbone, and if so, how?
GetHuman: And which of these common Jawbone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jacquel29 a list of common Jawbone problems)
GetHuman-jacquel29: "Change or cancel order" was why I was trying to contact.
GetHuman-jacquel29's review of Jawbone customer service
GetHuman: So how would you sum up your experience for GetHuman's Jawbone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jacquel29: Defective clasp fell off my wrist without my noticing the *nd day and is lost where I don't know
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-jacquel29: I used the jawbon for *day and was happy but the *nd day I was Walking in the mall and when I got home I realized it was no longer on my wrist the imprint was still visable so I retraced my steps but could never find the bracelet jawbone*. I am very upset this clasp is defective and after reading the reviews I see that many others have had same problem with clasp. The clasp needs a safty ,I had purchased one for my friend also and since she has not used hers it has not been lost but we discovered that the. clasp can be secured with a tiny rubber band. I think the company should replace this bracelet a no cost as the problem occured because the clasp is defective . I had purchased * of them from Amazon and they were delivered to *. I live part time in Mexico for this reason I had not used the bra celet untill my return to Merida Mexica after the holidays
GetHuman: Let's quantify your experience contacting Jawbone. On a scale of 1 to 5, how easy is it go get help on a Jawbone problem?
GetHuman-jacquel29: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jacquel29: I'd give them a four out of five on communication.
GetHuman: And what about Jawbone's ability to quickly and effectively address your problem?
GetHuman-jacquel29: For that I would say five out of five.
GetHuman: And finally- any advice for other Jawbone customers?
GetHuman-jacquel29: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jawbone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jacquel29 taken from his Jawbone customer service problem that occurred on November 23rd, 2017.