JetBlue: Llam**** y fui atendido por el Sr. Marcelo...
A JetBlue customer review by GetHuman user ~Edwin R. Torres Acevedo from November 14th, 2017
Background on ~Edwin R. Torres Acevedo's case
GetHuman: ~Edwin R. Torres Acevedo - can you tell our other JetBlue customers when your case took place?
~Edwin R. Torres Acevedo: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Edwin R. Torres Acevedo a list of common JetBlue problems)
~Edwin R. Torres Acevedo: "Baggage Problem" was why I was trying to call.
~Edwin R. Torres Acevedo's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Edwin R. Torres Acevedo: Llam**** y fui atendido por el Sr. Marcelo (*****) la espera fue horrible. Le cont**** que mi esposa est**** enferma de asma bronquial, por esa raz****n solicit**** atrasar mi vuelo para viajar el mi****rcoles * de enero y se me dijo que ten****a que pagar cien d****lares por pasaje. Lo considero injusto y poco humano, soy un viajero frecuente es la primera vez que me sucede esto y no tienen consideraci****n del cliente. Nuestro numero de confirmaci****n OWSMNW mi tel****fono ***-***-****
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Edwin R. Torres Acevedo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Edwin R. Torres Acevedo: I'd give them a five out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Edwin R. Torres Acevedo: For that I would say two out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Edwin R. Torres Acevedo: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Edwin R. Torres Acevedo taken from his JetBlue customer service problem that occurred on November 5th, 2017.